Nailesh Shah is the Head of Digital Platform and Content Commercialization for Citibank Hong Kong overseeing client facing digital touch points and leveraging content to drive the engagement for the Wealth business in Hong Kong.
Previously, Nailesh was Head of Digital Channels and Experience for Citibank Hong Kong overseeing digital channels and their integration with the online & offline client experience for the consumer banking.
Prior to Citi HK, Nailesh was Regional Head of Digital Engagement & Unsecured lending Journey with Citi Singapore, where he was responsible for the strategic integration of service innovations to enhance credit cardholders’ digital experience and driving mobile engagement for all retail clients.
Nailesh joined Citi Japan in 2012 as the digital business strategy manager, leading diversified innovative initiatives, including mobile banking and online rewards redemption platform. He then took up the role of cards portfolio manager, focusing on client retention and portfolio management.
Before Citi, Nailesh worked with Oracle Financial Services to cover pre-sales and delivery of digital initiatives in investment banking.
Nailesh holds a Bachelor of Engineering in Information Technology from the University of Mumbai and Post Graduate Diploma in Business Administration from Welingkar Institute of Management.
