Esther Mai is a leader in the Hong Kong retail banking industry. She has rich experience in Digital, Customer Experience & Operations.

Esther joined Standard Chartered as International Graduate, and has held leadership positions in Risk Management, Operations and Digital Banking. She was the founding member and Chief Operating Officer of Mox Bank since its inception in 2018. Together with the team, she built the Bank from scratch and made it one of the top virtual banks in Hong Kong.

Esther rejoined Standard Chartered Hong Kong in early 2023, with the aspiration to transform banking via technology, innovation, and a sustainable operating model. Under her leadership, the Bank has launched its new mobile app in early 2024, and elevated the customer digital experience since. In 2024, Standard Chartered Hong Kong was named the Best Mobile Banking Service by The Asian Banker, and has taken home the EuroMoney Award for Excellence as Hong Kong’s Best Digital Bank.