Chapman is the Chairman of the Hong Kong Customer Contact Association (HKCCA).  He is the founder of Asia Pacific Contact Centre Association Alliance and the founder of Greater China Contact Centre Alliance, representing Hong Kong Contact Centre industry for awards judging and best practice sharing.

Chapman has over 30 years of experience within the finance industry; holding local and regional senior executive positions. He is keen for driving customer value propositions and customer experience transformation through digital and AI technologies. He is the thought leader in Customer Experience, Customer Strategy and Direct Distribution across Asia Pacific, including leading 3,000+ contact center professionals to generate hundreds of million revenue through direct channel.